Hi Airbnb,

I'm an exceptionally strong candidate for your open Product Manager - Support Products role, and I'm interested in learning more about your team and culture. 

Successful support & operations products from startup to Fortune 100
I've accomplished a lot over the last 8 years of managing products at both Nike and a company I co-founded — demonstrating how effective I will be in the PM role you're now filling: 

• Enabled event-booking staff to handle 400+ inbound messages/agent/day by building custom CRM tool with integrated email inbox/reply functionality
• Improved rate and time of client response with 2-way SMS support in event-booking CRM tool
• Improved costs and turnaround time for client payouts by transitioning from mailing paper checks to emailing e-checks
• Reduced customer support inquiries by 60% with contextual KB recommendations before case is created
• Personally received/resolved customer support calls and emails on my mobile phone 24/7 during platform alpha
• Supported cross-channel payment integrations in NA, EMEA, JP, and CN

In terms of skills and experience, sounds like a surprisingly great fit, right?  Now I'd like to understand if Airbnb may be as good of a fit for me as I am for this role. I'm looking forward to discussing further.  Meanwhile, enjoy your day, Airbnb team!

-Dan

PS: The password to access detailed work sample documents (excludes Nike-related work samples) is thanks4looking. 

Dan Robertson
dan@productintuition.com
+1-503-559-6735 (m)
http://productintuition.com/